Our Customer Policies

Shared Owership Policy Tenancy Policy Property Damage by Tenants Rent to Buy Policy Right to Buy Policy Disabled Adapations Policy Discounted Market Sale Policy Home Ownership Policy Allocations Policy Death of a Tenant Policy Abandoned Vehicles or Items Tort Policy CCTV Policy for VHA

Rent Arrears Policy Rent Setting Policy Disturbance Allowance Hardship Grant Procedure Home Loss

Repairs & Maintenance Procedure Gas Service Maintenance Policy Procedure Guide Legionella and Legionnaires’ Disease Policy and Procedure LOLER Policy Planned Maintenance Asbestos Management Plan Cyclical Maintenance Procedure Fire Safety Policy Statement Damp and Mould Policy

Revised VHA Domestic Abuse Policy Safeguarding and Protection from Abuse Policy Tenant Engagement and Involvement Policy ASB and Harassment Policy Complaints Policy 2025