Our Customer Policies

Last updated: October 15th, 2026

Tenancy & Allocations

Shared Owership Policy Tenancy Policy Property Damage by Tenants Rent to Buy Policy Right to Buy Policy Disabled Adapations Policy Discounted Market Sale Policy Home Ownership Policy Allocations Policy Death of a Tenant Policy CCTV Policy for VHA Abandoned Vehicles or Items Tort Policy

Rent & Finances

Rent Arrears Policy Rent Setting Policy Disturbance Allowance Hardship Grant Procedure Home Loss

Resident Support & Community

Revised VHA Domestic Abuse Policy Safeguarding and Protection from Abuse Policy Tenant Engagement and Involvement Policy ASB and Harassment Policy Complaints Policy 2025