What Tenant Satisfaction Measures Mean for You
As part of the Regulator of Social Housing’s Tenant Satisfaction Measures (TSMs), our organisation is committed to ensuring that the voices of our residents are heard and acted upon. The TSM framework, introduced to strengthen transparency and accountability across the social housing sector, requires all providers to collect and publish data on key aspects of service delivery, including safety, repairs, communication, respect, and neighbourhood management. As a small housing association with fewer than 1,000 homes, we aim to use these measures not only to meet regulatory expectations but to better understand our tenants’ experiences, identify areas for improvement, and continuously enhance the quality of the homes and services we provide.