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Request a Repair

Information about requesting a repair

If something in your home needs fixing, we’re here to help. Our repair service is designed to respond quickly and efficiently to ensure your home remains safe and comfortable. Whether it’s a small issue like a dripping tap or a more urgent problem such as a heating fault, you can submit a request using the form below. 

Once your request is submitted, our team will assess the repair, prioritise based on urgency, and contact you to arrange an inspection, or raise an order for one of our contractors to attend. We aim to keep you informed throughout the process and ensure that every repair is completed to a high standard and as quickly as possible.

Examples of the Types of Repairs

Some example of repairs we will attend to are (full list can be found in your tenancy handbook): 

Leaks (leaky taps, pipes, or radiators)
Faults (heating or hot water systems)
Electrical issues (e.g. power outlets, lighting faults)
Breaks (broken doors, windows, or locks)
Structural issues (e.g. cracks, damp, or roof leaks)
Minor repairs (in kitchens and bathrooms)

Your Repair Responsibilities

Residents are also responsible for maintaining their properties and have certain responsibilities/repairs they must undertake themselves as part of their tenancy agreement. Example of these are (full list can be found in your tenancy handbook):

  • Changing light bulbs
  • Lost keys
  • Putting up curtain rails
  • Decorating
  • Unblocking sinks/baths
Request a Repair
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How Our Repair Service Works

1

Submit Your Request

Use the contact form below to provide details about the repair. Include as much information as possible.

 

2

Assessment

Our team reviews your request 
and determines the priority and required resources/contractors.

3

Scheduling

We will contact you to arrange a convenient time for an inspection of 
the issue or our contractors will 
contact you to book an appointment 
to carry out the repair.

4

Repair Completion

The repair is carried out, and we follow up to ensure everything meets our quality standards.

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Tell Us About the Repair

Island Focused

Clear & Reliable

Quality Homes

Rooted in Community

Locally Led & Independent

Open & Approachable

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FAQs

How long will it take for my repair to be completed?

Response times depend on the type and urgency of the repair. Emergency repairs are prioritised and usually completed within 24 hours.

Can I request a repair outside of office hours?

Yes. You can submit your request via the online form anytime, and emergency repairs are handled 24/7.

Who will carry out the repair?

All repairs are carried out by qualified, vetted professionals from our approved contractors or our in-house maintenance team.