Complaints

Your Feedback Matters - Complaints and Compliments

We value all feedback from our tenants and customers, as it helps us improve our services and ensure we meet your needs. If you have a concern or wish to make a complaint, our team is here to listen and resolve issues fairly and promptly. You can also share compliments about the services or staff you’ve had a positive experience with – we love hearing what we’re doing well. If, after following our complaints process, you feel your issue has not been resolved, you have the right to take your complaint to the Housing Ombudsman for independent review. Our goal is to handle all feedback openly, transparently, and in a way that strengthens our communities. You can find our complaints policy and procedure Here (link to complaints policy)