Our Customers at the Heart
We are committed to putting our customers first. Every decision we make is shaped by the people we serve, ensuring our homes, services, and communities reflect the needs of our tenants. Your voice guides our work, helping us create safe, comfortable, and thriving neighbourhoods across the Isle of Wight.
How can we help you today?
Listening and Responding
We actively seek feedback from our tenants and tenant representatives on our Board. This helps us improve our services prioritise repairs, and plan future developments that benefit the community. Your opinions matter, and we act on them to deliver real, positive change.
Supporting Our Community
Beyond providing homes, we invest in the communities we serve. From local projects to initiatives that strengthen neighbourhoods, we aim to make a lasting difference for all our customers.
Island Focused
Clear & Reliable
Quality Homes
Rooted in Community
Locally Led & Independent
Open & Approachable
FAQs
How can I provide feedback or suggestions about services?
You can submit feedback via our online form, contact our office directly, or speak to your tenant representative on our Board.
Who represents tenants on the Board?
Our Board includes tenant members who volunteer their time and bring the customer perspective to decision-making.
How do you respond to customer feedback?
All feedback is reviewed by our team and, where appropriate, acted upon to improve services, repairs, or community initiatives.
Can I get involved in shaping future housing developments?
Yes. We welcome tenant input and involvement in consultations, surveys, and community planning initiatives.