If you have a disability, it might make living an independent life easier by having a simple adaptation fitted in your home. These adaptations can range from having a handrail fitted or a shower over the bath.

These adaptations can only be made with a referral from Social Services and recommendation by an authorised Occupational Therapist . If you are a tenant of a Housing Association, you must...

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The Associations maintenance contractors are obliged to work to a mutually agreed Code of Conduct.

This document contains what you can expect from contractors before they arrive at your property and during the time they are undertaking work in your home.

They are required to treat your home and belongings with care.

It also informs the contractor/s what they can expect from you.

Ple...

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This is a programme of work normally carried out on a five year cycle. The work covers the external redecoration and maintenance of the Associations properties and communal areas, including the internal parts of communal areas of blocks of flats. Although a five-year cycle is intended, we will take a view on the condition at that time and may extend the period for a further year.
Below are the...

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Electrical Safety in dwellings

UNDER NO CIRCUMSTANCES should any electrical repairs, renewals and/or alterations be carried out in the Associations properties other than by a contractor authorised by the Association.

Under new legislation, EVEN small jobs carried out MUST now be undertaken by qualified personnel as detailed below.

Building Regulations Part P

From 1 st January, 2...

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(Refer also to the Home Information Manual)

ELECTRIC PLUGS

Checking Fuses

Remove the base of a metal cased torch. Place one end of the fuse on the bottom of the battery and the other end on the torch casing. If the bulb fails to light the torch when it is switched on, the fuse has blown.

Choosing Fuses

To select the correct size of fuse you must know the wattage (W) of the ap...

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One of the Associations key business objectives is to maintain its housing stock for the long term.

In 1991, work started on a programme of internal modernisation, with the older properties in East Cowes being provided with new kitchens and bathrooms, and UPVC double glazing to the windows.

This process has continued uninterrupted ever since, with gas-fired central heating, electrical upg...

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The Repairs & Maintenance Team is responsible for delivering a responsive and efficient day to day repairs service to all of the Association's tenants. This is supplemented by a comprehensive planned maintenance programme of cyclical and modernisation projects.

Most repairs are undertaken by qualified outside contractors, but there is an in-house maintenance service - our 'man with a van' - for...

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To request a NON-urgent repair, please provide the following information and send to andyvectis-housing.demon.co.uk

Please provide as much information as possible. We will acknowledge receipt of your repair request.

Mandatory please enter REPAIR REQUEST in subject heading box of email

• Name
  
• Address
  
• Telephone Number/s
  
• E-mail Address

1. Describe in a...

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Tenants are entitled to compensation if there is sufficient evidence to establish that the Association has twice failed within the set timescale to undertake a certain urgent qualifying repair or maintenance problem which is likely to jeopardise health, safety or security

The right does not apply in cases where access has been withheld.

In the event the emergency or urgent qualifying repa...

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The Association actively encourages tenants to maintain their homes in good order, and under the Residents Charter, tenants have the right to undertake (clearly identifiable) home improvements at their own expense, subject to obtaining the prior written consent of the Association.

The Association will not unreasonably withhold permission for improvements provided certain clear procedures are f...

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