Summary of STATUS Survey Results 2004 STATUS is a standard detailed survey used by all housing associations around the country. It was compiled by the National Housing Federation. Housing associations are supposed to undertake a STATUS survey of its residents at least every three years.
The Association forwarded a STATUS survey to all its permanent tenants at the end of April 2004.
The return level was reasonably high at 46%. It is from these forms that the statistics in this report have been compiled. In order to facilitate a comparison with previous years each Tenant was given the opportunity to enter a prize draw.
The profile of the Tenants who participated in the survey reflects the general makeup of the Associations Tenants. 94 % class themselves as white British (4.5% chose not to answer this question) and 32 % are employed. The largest household contains 8 persons. Almost a quarter of households comprises of at least one person over 60 years of age.
The Majority response was that of very satisfied in relation to the overall service provided by the Association. Over half consider their homes to be in very good condition and are value for money.
The main concerns in relation to the neighbourhood are the issue of noise, followed by litter and rubbish in the street. These issues were raised by 10% of Tenants.
Other than to pay their rent, 85 % stated that they had been in contact with the Association in the last 12 months. Over 90 % of Tenants had found staff to be helpful and 80 % had been satisfied with the final outcome of their initial contact.
Just below three-quarters of respondents had requested a repair in the last year. The overall response to the service received for the last completed repair was very good. One criticism had been the time taken from receipt of the report to the completion of the repair.
The majority of tenants regard that the Association has performed well in keeping them informed about things that may affect them. Nearly 70 % felt that the Association considered their views when making a decision. Over 75 % were satisfied with the opportunities for the tenants to participate in the management and decision making regarding their homes.
The service areas that are considered to be the most important by tenants are
- repairs and maintenance
- keeping tenants informed
- overall quality of their homes
The area considered to be of the lowest importance was involving residents in the management of their homes.
Of all the services surveyed over 50 % of tenants feel there is no need for improvement. However, a small percentage highlighted that the following areas require much improvement
- repairs and maintenance
- overall quality of your home
- taking tenants views into account
- involving tenants in the management of their housing
We are committed to continuous improvement and will use the tenants views detailed in the Survey and from consultation with the Tenant Forum to review our services.
In addition to the Status survey, we conduct mini surveys on particular aspects of our activities and services every year. Coupled with the very close working relationship we have with most of our residents on an individual basis, we believe we have a pretty good understanding of preferences, needs and aspirations.
If you would like a copy of the complete analysis report please contact the office on 01983 525985.
|
Contact us