Resident Involvement

The Association recognises its obligations under regulation to offer opportunties for its residents to become involved in its activities. More importantly, such recognition arises from sound business sense, and so a policy exists to demonstrate the Association's commitment.

A Resident Involvement Impact Statement is prepared annually to show how the imlementation of the policy has developed.

The Policy Statement

The Association will

• Incorporate the principles of resident involvement in its Business Plan, and include this statement therein
  
  
• Promote and support the work of the Tenant Forum
  
  
• Encourage and support the formation of Residents Associations, or other form of similar group activity, where there is a clear indication that a democratic process is evident. (Regard will be paid to the rights of individual tenants less disposed to the wishes of such groups, so as to protect the legal relationship which exists through individual tenancy agreements)
  
  
• Support minority groups who by virtue of race, age, gender, disability, sexual orientation, or any other associated factor, might otherwise be marginalised from resident involvement, in accordance with the Associations policy on Equality and Diversity
  
  
• Consult all residents about any major decisions affecting the delivery of service or the management of their homes, in accordance with the terms of the tenancy agreements
  
  
• Consult all residents in relation to planned maintenance or improvement works to their homes
  
  
• Regularly seek residents views on the quality of services provided by way of satisfaction surveys, local questionnaires, and through meetings of, or discussions with, members of the Tenant Forum
  
  
• Inform residents of the Associations activities and community matters by way of a newsletter, produced with resident participation where proffered, and by whatever medium is available, at least twice a year
  
  
• Produce in its Annual Report, a section covering the extent of involvement achieved in the preceding year
  
  
• Encourage and provide all reasonable financial and technical support for, constructive and innovative resident-led activities that enhance the objectives of the policy, in the context of the Business Plan, and develop measures leading to empowerment where these are warranted and appropriate
  
  
• Continue to support the concept of Tenant representation on the Board of Management, and seek to retain the services of two such residents in that capacity.